Responsible Gaming

Responsible gaming at Gamdom on gamdombet-au.com is based on the principle that gambling must remain a form of entertainment, not a way to solve financial problems or cope with distress. This page is designed to help you make informed, conscious decisions about your play, understand the risks involved, and recognize when gambling may be becoming harmful.

Gamdom is operated by Smein Hosting N.V., licensed in Curaçao under license 365/JAZ (sub-license GLH-OCCHKTW0702132020). As an offshore service, your use of the platform must always comply with the laws of your place of residence, including Australian law. Nothing on this page is intended to encourage any breach of the Interactive Gambling Act 2001 (Cth) or other applicable legislation.

The team behind Gamdom commits to providing tools, information and support to help you stay in control, including limits, time-outs, self-exclusion options and access to professional support services. If you are worried about your gambling, or about someone close to you, you are encouraged to use these tools and to contact support for help.

Risk Awareness

Most people who gamble do so occasionally and for fun. However, for some, gambling can become problematic and lead to financial, emotional and social harm. Being aware of early warning signs is an important step in protecting yourself.

Possible signs of gambling-related harm

• Increased frequency and stakes: You are betting more often, for longer sessions, or with higher stakes than you originally planned, especially to chase losses.
• Constant preoccupation: You frequently think about gambling outside of play, including planning the next session, reliving past wins, or looking for money to gamble.
• Spending beyond your means: You gamble with money needed for rent, bills, food or other essentials, or use credit cards, loans or borrowed funds to gamble.
• Loss of control: You find it difficult or impossible to stop, even when you intend to, or you continue after reaching a pre-set limit.
• Hiding behaviour: You lie to family or friends about how much time or money you spend gambling, or you become defensive when asked about it.
• Emotional distress: You feel guilt, anxiety, depression or irritability related to your gambling, especially after losses.
• Impact on daily life: Work, study, relationships or hobbies are neglected because of gambling, or you frequently miss important obligations.
• Escalating risk-taking: You take bigger risks, bet on unfamiliar games, or ignore your usual rules to try to recover losses quickly.

Self-assessment: check your gambling behaviour

The following questions are designed for personal reflection only and are not a formal diagnosis. Answer honestly "yes" or "no":

• Do you gamble with money that you originally intended for other purposes (bills, rent, savings)?
• Have you tried to cut down or stop gambling but found you could not?
• Do you feel restless, irritable or anxious when you are unable to gamble?
• Do you often gamble longer than you planned or spend more than your set limit?
• Do you gamble to escape problems, relieve stress, or cope with negative feelings?
• Have your gambling habits caused conflicts with family, friends, or at work?
• Have you borrowed money, sold possessions or used credit to finance gambling?
• Do you hide or minimise the extent of your gambling when talking to others?
• Do you chase losses, returning as soon as possible to try to win back what you lost?
• Have you experienced serious financial difficulties because of gambling?

If you answered "yes" to several of these questions, your gambling may be placing you at risk. Consider using the tools described below and contacting a professional support service in Australia or internationally for confidential help.

Limits & Tools

Setting clear limits before you start to gamble is one of the most effective ways to maintain control. On Gamdom, you are encouraged to use the available tools on gamdombet-au.com to manage how much time and money you spend.

Deposit limits (daily, weekly, monthly)

• Accessing the limits section: Once logged in, go to your account or profile area and look for a section labelled, for example, "Limits" or "Responsible Gaming". The exact name may vary. If you cannot find it, contact customer support via the website for guidance.
• Choosing your limits: You can normally set one or more of the following:
  • Daily limit: Maximum total amount you can deposit in any 24-hour period.
  • Weekly limit: Maximum amount you can deposit in a rolling 7-day period.
  • Monthly limit: Maximum amount you can deposit in a 30-day period.
• How to enter amounts: Consider your income, regular expenses and savings goals. Enter a conservative figure that you can comfortably afford to lose, for example:
  • Daily: AUD 20 - 50 (or less, depending on your finances);
  • Weekly: An amount that does not exceed what you can lose without affecting your essential expenses;
  • Monthly: A total entertainment budget, not exceeding what you can safely afford.
• Effect of changes:
  • Decreasing a limit usually takes effect immediately, so you are protected straight away.
  • Increasing or removing a limit may only take effect after a cooling-off period (e.g. 24 hours or more) to prevent impulsive decisions.

Always choose limits that reflect your personal circumstances. If you are unsure, set lower limits and review them only after a significant period of time.

Time limits and session control

• Session timers and reality checks: Where available, you can enable reminders that alert you after you have been logged in or playing for a set period (e.g. every 30 or 60 minutes). These messages help you reassess whether you wish to continue or take a break.
• How to activate: In your account settings or responsible gaming area, select a time interval for alerts. Confirm your choice and save settings. When the alert appears, it will typically show how long you have been playing and your net result.
• Practical advice: Decide in advance how many alerts (for example, two or three) you will allow before you stop for the day. Combine time alerts with monetary limits for maximum protection.

Short breaks ("Time-Out" of 24 - 72 hours)

• Purpose of Time-Out: A Time-Out is a short cooling-off period that temporarily blocks your ability to deposit and place bets while still allowing access to your account information in some cases. This is useful when you feel you are losing control or have experienced significant losses.
• How to request a Time-Out:
  1. Log in to your account on gamdombet-au.com.
  2. Open your profile or account settings and go to the responsible gaming or limits section.
  3. Select the "Time-Out" or similar option.
  4. Choose the desired duration, typically between 24 and 72 hours.
  5. Confirm your request. You may be asked to re-enter your password or click a confirmation link.
• During the Time-Out: You will not be able to deposit or place bets until the selected period has fully expired. The Time-Out cannot usually be cancelled or shortened once it has been activated.

If you find that you repeatedly use Time-Outs or that short breaks are not enough, consider a longer self-exclusion period as described below.

Self-Exclusion

Self-exclusion is a stronger protective measure intended for players who are experiencing or are at high risk of gambling-related harm. It blocks access to gambling services on the platform for a defined period or permanently.

How to initiate self-exclusion

1. Log in to your account: Sign into your Gamdom account on gamdombet-au.com.
2. Navigate to the self-exclusion section: Go to Profile -> Transactions -> Self-Exclusion. If this path changes, updated instructions will be displayed in your account or can be requested via support.
3. Select the exclusion period: In the self-exclusion interface, you can typically choose from fixed periods (for example, 6 months, 1 year, 2 years) or a permanent (lifetime) exclusion.
4. Confirm your decision: You may be required to:
   • Read and acknowledge information about the consequences of self-exclusion;
   • Tick a checkbox confirming that you understand the decision is binding for the chosen period;
   • Click a confirmation button or follow a link sent by e-mail.
5. Support assistance: If you are unable to complete these steps, contact customer support via the official platform, stating clearly that you wish to self-exclude and for how long.

Consequences of self-exclusion

• Account access: Once self-exclusion is activated:
  • You will be unable to log in or use your account for gambling during the exclusion period.
  • You will not be able to deposit, place bets or participate in any promotional offers.
• Communication: Marketing communications to your registered contact details should cease. You may still receive service-related messages (e.g. about withdrawals, legal notices or security matters).
• Existing balance and withdrawals:
  • Subject to identity verification, AML/CTF checks and the platform's Terms of Service and KYC / AML Policy, you may request withdrawal of any remaining eligible real-money balance.
  • Bonus funds, free bets or promotional credits may be forfeited according to the applicable bonus terms.
  • Where required by law or regulator guidance, withdrawals may be processed even while your account remains excluded from further gambling activity.
• Duration and changes:
  • During a fixed-term self-exclusion (e.g. 6 months), your account cannot normally be reopened or the period shortened.
  • After the period, if reactivation is permitted, additional checks or a cooling-off period may apply. In cases of permanent exclusion, reactivation is generally not allowed.

Self-exclusion applies only to the specific account and platform and does not automatically block access to other gambling websites or apps. For broader protection, consider using national self-exclusion schemes (where available) and third-party blocking tools, as outlined below.

Support Resources

If you are concerned about your gambling or that of someone close to you, independent professional support is available. The services listed below are not affiliated with Gamdom or Smein Hosting N.V. and are provided for information purposes only.

Local support for Australia (AU)

• National Gambling Helpline (Gambling Help)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 confidential telephone counselling, online chat and e-mail support for anyone affected by gambling (including family and friends).
  • Languages: English, with access to interpreter services on request.
• Gambling Help Online
  • Website: www.gamblinghelponline.org.au
  • Services: 24/7 live chat, self-help tools, forums and information tailored to Australian residents.
  • Confidentiality: You may remain anonymous; no cost to use the service.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: www.lifeline.org.au
  • Services: 24/7 crisis support and suicide prevention. While not gambling-specific, Lifeline can provide immediate emotional support if you are in distress.
• Beyond Blue
  • Phone: 1300 22 4636
  • Website: www.beyondblue.org.au
  • Services: Support for anxiety, depression and related conditions, which can co-occur with gambling problems.

These services are independent of Gamdom and are not informed about your account or activity on gamdombet-au.com. They offer confidential, professional assistance and can help you plan practical next steps.

International support organizations

• GamCare: Provides information, live chat and structured treatment mainly for people in the UK, but many resources are accessible internationally.
• Gambling Therapy: Offers global online support, including forums, live chat and self-help tools in multiple languages.
• Gamblers Anonymous (GA): A fellowship of individuals who share their experience to help one another stop gambling. Many regions host in-person and online meetings.

National self-exclusion schemes

In addition to the platform-specific self-exclusion available on Gamdom, some countries offer national or regional schemes that block access to licensed operators within their jurisdiction. Examples include:

• United Kingdom - GAMSTOP: A free service allowing UK residents to self-exclude from online gambling operators licensed by the UK Gambling Commission via www.gamstop.co.uk.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego, managed by the Spanish Directorate General for the Regulation of Gambling (DGOJ), allows individuals to self-exclude from licensed gambling operators in Spain.
• Other jurisdictions: Several European countries (for example, Germany's OASIS system, Belgium's EPIS) operate similar national registers. Check the website of your local gambling regulator for details.

These external schemes do not automatically apply to offshore providers such as Gamdom, but they can still form part of a broader harm-minimisation strategy if you also gamble with licensed local operators.

Blocking apps and technical tools

• Gamban: A paid software solution that blocks access to thousands of gambling sites and apps across devices. See gamban.com for details.
• BetBlocker: A free application that allows you to restrict access to gambling websites on many devices. See www.betblocker.org.
• Device-level controls: Many operating systems and routers allow you to restrict access to specific categories of websites. These should be combined with personal limits and professional support for best results.

Gamdom does not control or endorse these third-party tools, but they can provide additional technical barriers if you are trying to stop or limit online gambling.

Family and friends support

• Support for affected others: Many of the services listed above (such as Gambling Help Online and Gambling Therapy) have dedicated resources for family members and friends.
• Peer support communities: Online forums and groups, including those hosted by reputable charities, allow you to share experiences and coping strategies with others in similar situations.
• Confidentiality: Support organisations typically offer anonymous contact options. You do not need the gambler's consent to seek advice about how to protect yourself and support them safely.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners and friends may experience stress, debt, conflict and emotional harm. If you are worried about someone's gambling, it is important to look after your own wellbeing as well as encouraging them to seek help.

How to talk to someone about their gambling

• Choose the right moment: Talk when the person is sober, calm, and not actively gambling or in the immediate aftermath of a loss.
• Use "I" statements: Focus on how their behaviour affects you and the family (e.g. "I feel worried when..."), rather than accusing or blaming.
• Be specific and factual: Refer to concrete examples (missed payments, arguments, time spent online) without exaggeration.
• Stay calm and non-confrontational: Expect defensiveness or denial. Avoid ultimatums unless you need to set boundaries for safety.
• Offer support, not control: Encourage them to seek professional help, to use self-exclusion or limits, and to share financial responsibility, but recognise that they must ultimately take responsibility for change.

Support resources for families

• Gambling Help Online - For Families and Friends: Information, tips and online support specifically for people affected by another person's gambling: www.gamblinghelponline.org.au.
• National Gambling Helpline (1800 858 858): Counsellors can advise you on how to protect yourself financially and emotionally and how to support the gambler.
• Gam-Anon: An international fellowship for family and friends of problem gamblers, offering meetings and online resources: www.gam-anon.org (availability varies by region).
• Online forums and chats: Several reputable organisations host moderated discussion boards and chat rooms for affected others, where you can share experiences anonymously and receive peer support.

Recommended next steps

• Seek professional advice: Consider speaking with a psychologist, counsellor or psychotherapist with experience in gambling-related issues. In Australia, your GP can provide referrals.
• Contact helplines: Use the Australian services (1800 858 858, Gambling Help Online, Lifeline) for guidance on safety planning, emotional support and available treatment options.
• Protect household finances: Where necessary, separate bank accounts, limit shared access to credit, and seek financial counselling to manage debts.
• Look after your own wellbeing: Maintain social support, engage in self-care and consider counselling for yourself, even if the gambler is not yet ready to seek help.

Operator's Commitment

Smein Hosting N.V., as the operator of Gamdom on gamdombet-au.com, recognises its responsibility to reduce the risk of gambling-related harm. Within the framework of its Curaçao licence (365/JAZ, sub-license GLH-OCCHKTW0702132020) and subject to applicable laws, the operator undertakes to implement internal procedures and tools aimed at early identification of risky behaviour and support for affected players.

Internal risk checks and behaviour monitoring

• Behavioural analysis: The platform may analyse aggregated account activity, including:
  • Frequency and duration of gambling sessions;
  • Rapid or repeated deposits within short periods;
  • Patterns suggesting chasing of losses or increasingly risky bets;
  • Use of multiple payment methods or unusual transaction behaviour, which may also be relevant under the KYC / AML Policy.
• Risk flags: Where patterns are consistent with potential gambling harm, internal flags may be generated to prompt additional checks or interventions, while respecting privacy and data protection requirements.
• Verification of age and identity: In line with KYC/AML obligations and the Curaçao regulatory framework, the operator may request documents to verify that players are at least 18 years old (or higher minimum age where applicable) and that their use of the service does not contravene relevant laws.

Proactive interventions and contact

• Informational messages: Where risk indicators are detected, the platform may:
  • Display responsible gaming reminders during sessions;
  • Provide information on limit-setting, Time-Outs and self-exclusion tools;
  • Direct players to external support services and helplines.
• Direct contact: In certain circumstances, customer support may contact you via in-site messaging or e-mail registered on your account to:
  • Inform you about observed high-risk patterns;
  • Recommend the use of limits or self-exclusion;
  • Ask for confirmation that you are aware of the risks and wish to continue.
• Temporary or permanent restrictions: Where serious concerns arise (for example, evidence of severe loss-chasing, self-harm risk, or breach of terms), the operator may, at its discretion and subject to law:
  • Apply temporary limits or restrictions to your account;
  • Request additional information before allowing further play;
  • Implement a self-exclusion or account closure in line with the Terms of Service.

These measures are designed as safeguards and do not replace your responsibility to manage your own gambling behaviour. They also do not create any legal right to continued service or to specific interventions beyond those required by applicable law and the Terms of Service. In Australia, regulatory oversight of illegal offshore gambling services is exercised by the Australian Communications and Media Authority (ACMA) (www.acma.gov.au), which may take enforcement or blocking actions; players should be aware of these risks and ensure their activities are lawful.

Updates

Responsible gambling standards, regulatory requirements and internal procedures may change over time. Gamdom will review and update this page periodically to reflect:

• Changes to the tools available on gamdombet-au.com (e.g. new limits, time-out options or self-exclusion mechanisms);
• Updates to the operator's policies, including the Terms of Service and KYC / AML Policy;
• Developments in regulatory guidance from Curaçao authorities or relevant international bodies;
• Changes in Australian or other national guidance on harm minimisation and responsible gambling.

How you will be informed of changes

• On-site notifications: Important updates may be highlighted via banners, pop-up notices or messages within your account area when you log in.
• E-mail communication: Where appropriate and where you have provided a valid e-mail address, notifications may be sent to the address associated with your account.
• Policy pages: The latest versions of relevant legal documents (Terms of Service, privacy policy, KYC/AML policy and responsible gaming page) will be published on gamdombet-au.com.

By continuing to use the platform after changes are published, you acknowledge that you have had an opportunity to review the updated information. You should check this page regularly to stay informed about current tools and support options.

Last updated: 06 February 2026.

Contact & Feedback

Gamdom encourages players and affected others to contact the platform regarding responsible gaming concerns, requests for support, and feedback on the effectiveness of available tools.

Responsible gaming contact channels

• Website support centre: The primary channel for contacting the support team, including for responsible gaming matters, is through the help or support section of gamdombet-au.com, which may include live chat and/or a ticketing system.
• E-mail: If a dedicated responsible gaming e-mail address is provided on the website (for example within the Help or Contact pages), you may use it to:
  • Request self-exclusion or adjustment of limits;
  • Ask for information about available tools;
  • Express concerns about your gambling behaviour.
  Where no specific address is listed, please use the general contact options on the site and clearly state that your query relates to responsible gaming.
• Telephone: A dedicated telephone number for responsible gaming enquiries is not currently specified in the available information. If telephone support is introduced, the details and hours of operation will be displayed on the official platform and, where relevant, updated in this section.

Feedback and self-control request form

Where a web form is provided in the support or responsible gaming section of gamdombet-au.com, you are encouraged to include the following information to help the team assist you efficiently:

• Identification details: Your full name (as registered on the account), username and, if applicable, customer ID.
• Contact details: Current e-mail address and, optionally, a telephone number if you consent to being contacted by phone.
• Type of request: For example:
  • "Set or lower my deposit limit" (specify daily/weekly/monthly and desired amount);
  • "Apply a Time-Out" (specify duration, e.g. 72 hours);
  • "Self-exclude my account" (specify period, e.g. 6 months, 1 year, or permanent);
  • "General advice on responsible gaming tools".
• Description of concerns: Briefly describe why you are making the request (e.g. chasing losses, difficulty stopping, worry from family). This helps support staff understand urgency and recommend suitable measures.
• Consent and confirmation: Confirm that you understand the consequences of actions such as self-exclusion and that your request is made voluntarily.

All responsible gaming queries will be handled as sensitively and confidentially as possible, within the limits of applicable law, regulatory obligations and the platform's Terms of Service. If your situation appears urgent or involves immediate risk of harm, you are strongly encouraged to contact emergency services or a crisis helpline in Australia (such as Lifeline on 13 11 14) or your local equivalent without delay.